OnDial Smart Analytics listens to 100% of your calls, scores quality automatically, and tells your team what to fix this week. No sampling. No spreadsheets.
Overview
Smart Analytics is OnDial's AI conversation analytics layer. It transcribes, analyses, and scores every voice interaction your business handles, turning conversations into structured data your systems can act on.
Every call, AI-handled or human-handled, is transcribed in real time at 99.4% accuracy across 100+ languages. The engine extracts intent, sentiment, objections, buying signals, compliance events, and outcomes, scored against your rubric and pushed into your CRM and dashboards.
Contact center directors use it to see why handle time moved. Sales leaders find the objection that killed last quarter's pipeline. Quality teams replace 2% manual sampling with 100% automated call quality monitoring.
Full coverage on every call, real-time signal with escalation during the call, native conversation intelligence because OnDial runs the voice agent, and enterprise-ready multilingual integration audited against global privacy standards.
Challenge
QA teams typically sample 1% to 3% of interactions, which means the other 97% of your customer evidence is never examined. Managers listen to recordings instead of coaching, repeat contacts get logged as new tickets, and churn signals sit inside conversations nobody replayed until the quarterly report surfaces the trend.
Comparison
| Focus | Traditional process | OnDial AI Voice Agents |
|---|---|---|
| Coverage | 1% to 3% of calls sampled manually | 100% of calls analysed automatically |
| Speed | Insights arrive weeks later | Sentiment and outcomes scored in real time |
| Consistency | QA scores vary by reviewer | One consistent, configurable rubric |
| Disposition | Disposition codes typed by tired reps | Outcomes extracted from what was actually said |
| Languages | Reporting stops at English | 100+ languages scored equally |
| Data access | Data trapped in a recording archive | Structured fields written to your CRM |
Solution
Smart Analytics runs one pipeline from the moment a call connects to the moment a decision lands on someone's screen. Because OnDial owns both the voice agent and the analytics engine, nothing is reconstructed afterwards from a lossy recording.
Process
Inbound or outbound, AI-handled or human-handled, audio streams into OnDial.
Speech becomes text in under 200 milliseconds, language detected automatically.
Intent, sentiment, objections, compliance phrases, and outcomes extracted live.
Each call graded against your rubric, with no reviewer time required.
Summary, disposition, sentiment, and next best action written to the record.
Trends update instantly, and threshold breaches notify the right owner in Slack or email.
Features
Enterprise conversation intelligence with automated scoring and CRM sync.
Capabilities
Features describe what ships. Capabilities describe what holds up when a real conversation goes sideways.
Benefits
Industries
Purpose-built analytics for regulated and high-volume verticals.
Conversation
Audio streams from any handled call into the analytics pipeline.
Speech becomes text in under 200 milliseconds.
The engine identifies what the caller wanted from natural speech.
Emotion and tone scored against your rubric in real time.
Required disclosures and prohibited phrases checked on every call.
Resolution, disposition, and next action extracted from what was said.
Structured fields and summary written to the customer record.
Threshold breaches notify the right owner immediately.
Full transcript, score, and recommendations logged to dashboards.
Integrations
Outcomes sync both ways, so a disposition written by the AI is visible to the rep picking up the follow-up.
Security
Every conversation, transcript, and recording is governed by AI-specific controls covering retention, redaction, and access.
Languages
Automatic language detection on connect, mid-conversation switching while holding intent and context, and 99.4% transcription accuracy across supported languages.
Deployment
Call flows mapped, rubric defined, success metrics agreed.
Telephony, CRM, and communication tools connected.
Scoring tuned against historical calls, reviewed with your QA leads.
Full-volume analysis, dashboards published, alerting active.
Outcomes
Comparison
| Capability | Human agent | Traditional IVR | OnDial |
|---|---|---|---|
| Call coverage | 1% to 3% sample | Menu paths only | 100% of calls |
| Sentiment analysis | Subjective | None | Real time, scored |
| Languages | Limited by staffing | Limited | 100+ |
| Scoring consistency | Varies by reviewer | Not applicable | One rubric, applied identically |
| Time to insight | Days to weeks | Batch reports | Live |
| CRM write-back | Manual | Rare | Automatic |
| Cost to scale | Linear headcount | Fixed but shallow | Marginal |
Pricing
Usage-based and enterprise tiers, with implementation support across all plans.
For teams validating AI Call Automation on a single use case, with core integrations and standard support. Usage-based pricing with no long-term commitment.
For multi-market, multi-workflow deployments requiring SSO, advanced compliance controls, dedicated environments, and an SLA. Includes a named solution architect.
For regulated or high-complexity environments needing bespoke integrations, specific data residency, or on-premise considerations.
Straight answers on accuracy, integrations, compliance, and rollout.
Software that automatically transcribes and analyses phone conversations to extract intent, sentiment, quality scores, and outcomes without manual review.
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Choose the engagement that fits where you are.