At Ondial, we value your trust and aim to provide the best possible experience with our AI-powered services. Our Return & Refund Policy is designed to ensure transparency, fairness, and customer satisfaction.
Since Ondial offers digital AI-based services, returns of intangible products (such as software, credits, subscriptions, or digital solutions) are not applicable.
However, if you face any technical issues, service-related problems, or accidental billing errors, you may request a resolution through our customer support team within 7 days of purchase. Each request is carefully reviewed, and we strive to resolve issues promptly and fairly.
Refunds are only applicable under the following conditions:
If you are charged twice accidentally.
In case the AI service is not activated or delivered due to a technical error.
If a technical glitch causes service disruption and the issue cannot be resolved.
Refunds will be processed back to your original payment method within 7-10 business days after approval.
If you have any concerns regarding returns, refunds, or cancellations, please contact us:
Our support team is always ready to assist you with your queries and ensure your experience with Ondial is exceptional.