Return Policy

Return Policy

Since OnDial offers digital AI-based services, returns of intangible products (such as software, credits, subscriptions, or digital solutions) are not applicable.

However, if you face any technical issues, service-related problems, or accidental billing errors, you may request a resolution through our customer support team within 7 days of purchase.

Each request is carefully reviewed, and we strive to resolve issues promptly and fairly.

Refund Policy

Refunds are only applicable under the following conditions:

• Duplicate Payments – If you are charged twice accidentally.
• Service Not Delivered – In case the AI service is not activated or delivered due to a technical error.
• System Errors – If a technical glitch causes service disruption and the issue cannot be resolved.

Refunds will be processed back to your original payment method within 7-10 business days after approval.

Cancellation Policy

Subscription Services:

• You may cancel your subscription at any time via your account dashboard or by contacting our support team.
• Once cancelled, your plan will remain active until the end of the current billing cycle. No partial refunds are provided for unused days.

One-Time Purchases: Digital products or credits are non-refundable once delivered.