Natural Voice Conversations
Sub-second responses and human speech patterns keep people on the line. Handles interruptions, accents and code-switching without missing an answer.
AI Voice Customer Feedback Platform for Surveys Customers Actually Finish
OnDial calls your customers, asks your questions one at a time, and logs every answer exactly as spoken. Real-time customer feedback reaches your CRM before the call ends, in 100+ languages.
- GDPR
- HIPAA
- SOC 2 Type II
- ISO 27001
- PCI DSS
- 100+ Languages
Overview
What Is an AI Voice Customer Feedback Platform?
An AI voice customer feedback platform runs your surveys over the phone with a conversational AI agent. It asks each question aloud, understands the spoken answer, and turns it into structured data your team can act on. No forms, no interviewers, no manual coding.
CX and Support Teams
Post-ticket CSAT and NPS attached to the right agent and case.
Product Teams
Feature feedback, bugs and requests captured in the user's own words.
Research and Brand Teams
Structured interviews and awareness studies without call center costs.
Healthcare Providers
Consent-first patient experience surveys with instant escalation.
Process
How OnDial's Customer Feedback Platform Works
From trigger to action in five steps.
Trigger fires from your CRM or helpdesk
A closed ticket, delivery, appointment or product update queues the call. Automated customer satisfaction surveys run on real events, not quarterly batches.
AI agent calls and confirms consent
The agent names itself and your company, checks if it is a good time, and asks to proceed. Busy means a callback. A no is accepted once.
Adaptive survey runs in the customer's language
One question at a time, one neutral follow-up per answer. Don't know is recorded as is. Missing answers are never filled in.
Responses become structured data
Scores logged exactly as spoken. Complaints kept word for word. Every answer tagged and written to the customer record.
Detractors trigger action or warm transfer
Scores of six or below, defects, bugs and urgent patient concerns route to the team you choose. A live agent can take over with full context.
Features
Customer Feedback Management Features
What ships with every survey agent. Hear the agent run a real NPS call, start to finish.
Benefits
Customer Satisfaction Software for Every Survey Type
Six survey services, each with its own call rules.
Voice NPS and CSAT Surveys
- Who we call: Customers with a recent experience
- What you get: One honest score, the reason behind it, and up to three follow-up answers
- Built-in rule: The agent never reacts to a score or asks twice
Post-Purchase Feedback Calls
- Who we call: Recent buyers and delivery recipients
- What you get: Feedback on buying, delivery and product quality in up to four questions
- Built-in rule: Complaints kept as said, defects routed, no unapproved refund promises
Product and Feature Feedback
- Who we call: Users of a specific feature or update
- What you get: Usage, ease of use and improvement ideas in up to four questions
- Built-in rule: Bugs flagged, requests logged, no roadmap dates promised
Brand Awareness Surveys
- Who we call: People in your target market
- What you get: Unaided recall, aided awareness, associations and competitor perception
- Built-in rule: Your brand is never named before unaided recall
Market Research Interviews
- Who we call: Invited research participants
- What you get: Structured qualitative answers on habits, pain points and opinions
- Built-in rule: Options read once, in order, with no preferred answer
Healthcare Patient Surveys
- Who we call: Patients after a recent visit or procedure
- What you get: Care experience, staff communication and recovery check
- Built-in rule: Spoken consent before any health question, urgent symptoms escalated at once
Comparison
OnDial vs Traditional Customer Feedback Systems
Email collects a click. IVR collects a digit. Automated phone surveys from OnDial collect the full story.
| Capability | OnDial | Email Survey Tools | IVR Surveys |
|---|---|---|---|
| Channel | Two to four minute voice conversation | Inbox link, often ignored | Keypad menu after a call |
| Open-ended answers | Captured verbatim and themed | Typed, if at all | Not captured |
| Languages | 100+ from one setup | One per template | Limited |
| Follow-up questions | One neutral follow-up per answer | None | None |
| CRM write-back | Real time | Manual export | Limited |
| Speed to feedback | Hours after the event | Days to weeks | Immediate, digits only |
Get started free
Start Collecting Real-Time Customer Feedback by Phone
Replace ignored survey emails with a customer feedback platform people actually answer. See OnDial run your own survey in a live demo.
- Hear AI voice surveys built for your use case.
- Map trigger events and escalation rules.
- Review integrations, compliance and data residency.
500+ businesses trust OnDial
Frequently Asked Questions
Software that collects, organizes and analyzes customer feedback. OnDial does it through AI voice calls, with every answer synced to your CRM as structured data.