CALL CENTER & BPO
AI Voice Agents for Call Centers & BPO
AI voice automation
Scale your call centre with AI
Your AI agent handles tier-1 calls, routes complex queries, and completes post-call work - so your team can focus on what matters.
3×
More calls handled per agent
50%
AHT reduction
24/7
Blended AI + human coverage
95%
Call answer rate
How it works
From ring to resolution - live
Watch the AI agent handle inbound and outbound calls - understand intent, call tools, and take action in real time.
PS
Priya Sharma
+91 98765 11223
Scenario
Call receivedWaiting
Inbound call detected on your business number. AI agent answers within 2 seconds - no hold music.
Speech-to-text + NLPWaiting
Transcribes speech in real time, detects language, and extracts meaning from the conversation.
IntentEntitySentimentLanguageUrgency
Tool routingWaiting
Based on detected intent, the agent selects and calls the right tools simultaneously.
AI response generatedWaiting
Composes a natural, accurate reply using tool results - spoken back to the caller instantly.
Actions takenWaiting
All downstream actions fire automatically - no human needed.
Call logged + analyticsWaiting
Full transcript, sentiment score, and outcome recorded automatically in your dashboard.
Use cases
Why Call Centers & BPOs Need AI Voice Agents ?
Every routine call - handled automatically, perfectly, every time.
Tier-1 call handling
Resolves routine inquiries instantly - order status, FAQs, account info - without a human agent.
Intelligent call routing
Identifies caller intent and routes complex cases to the right agent or team automatically.
Complaint management
Logs complaints, raises tickets, and schedules callbacks - all on the same call.
CSAT surveys
Runs automated post-call satisfaction surveys and logs scores directly into your CRM.
Post-call wrap-up
Completes call summaries, CRM updates, and ticket creation automatically after each call.
Outbound campaigns
Runs proactive outreach at scale - renewals, follow-ups, and win-back campaigns.
How OnDial helps
Built for ai voice agents for call centers & bpo teams
From small teams to large operations - fits right into your workflow.
Handle 3× more volume
AI handles tier-1 calls while your agents focus on complex, high-value interactions.
Cut AHT by 50%
Automated call summaries and CRM sync eliminate post-call work for every agent.
CRM & ticketing integration
Works with Salesforce, Zendesk, Freshdesk, and all major platforms out of the box.
100+ language support
Serve customers in their native language - multilingual handling built in.
Real-time dashboards
Live call monitoring, agent metrics, CSAT scores, and resolution rates in one place.
Deploy in under 30 minutes
No coding needed - connect your telephony and go live with a BPO-ready template.
Outcomes
Results ai voice agents for call centers & bpo teams see
Measured across 500+ businesses using OnDial.
3×
More calls handled
Per agent per day vs before
50%
AHT reduction
Via AI-assisted call flows
95%
Call answer rate
Even at peak volume spikes
$60K
Saved per year
Across a 50-seat BPO team
Services
Core Call Centers & BPO AI Voice Services
Enhance customer support, operational efficiency, and compliance with AI-powered voice agents.
"✓ Verified customer
We deployed OnDial for our BPO's tier-1 queue. Within 2 weeks, the AI was handling 60% of all inbound calls. Our agents now only touch escalations. CSAT went up, not down.
RB
Riya Bose
Operations Head · SwiftCare BPO, Hyderabad
Get started free
Hear your AI agent handle a support call
Free 14-day trial. No credit card. BPO-ready in under 30 minutes.
500+ businesses trust OnDial
Everything you need to know about AI voice agents for Call centers & BPO
Answers to the most common questions about using OnDial AI voice agents in call centers & bpo.
AI Voice Agents are intelligent voice bots that handle customer interactions, automate repetitive tasks, and provide instant responses in call centers and BPOs.