LEGAL
AI Receptionist and Voice Agent for Law Firms
Intake, consultations, and client follow-up
Answer every client call 24/7, run practice-area intake, and book consultations automatically. Then let the same AI voice agent call clients with court reminders, document requests, payment reminders, and case updates, without adding more staff.
24/7
Call coverage
<2s
Average answer time
100+
Languages
30 min
Setup time
Live call
Hear OnDial Handle a Real Legal Intake Call
Pick a scenario and press play. No signup, no form. Prefer a live test? Book a demo and play the client yourself.
PC
Prospective client
After-hours line
Scenario
Outbound call placedWaiting
AI agent dials the customer from your campaign list. When they answer, the personalised opener plays instantly.
Speech-to-text + NLPWaiting
Transcribes speech in real time, detects language, and extracts meaning from the conversation.
IntentEntitySentimentLanguageUrgency
Tool routingWaiting
Based on detected intent, the agent selects and calls the right tools simultaneously.
AI response generatedWaiting
Composes a natural, accurate reply using tool results - spoken back to the caller instantly.
Actions takenWaiting
All downstream actions fire automatically - no human needed.
Call logged + analyticsWaiting
Full transcript, sentiment score, and outcome recorded automatically in your dashboard.
Proof
500+ Businesses Run Their Calls on OnDial
Law firms, insurers, healthcare providers, and consultancies use OnDial to answer every call and follow up on time.
500+
Businesses served
24/7
Call coverage
100+
Languages
Definition
What Is an AI Voice Agent for Law Firms?
An AI voice agent for law firms answers and places calls for your practice using natural conversation. It identifies each caller, collects matter details, books consultations, and routes urgent calls to the right attorney.
Unlike a message-taking answering service, OnDial completes the intake and updates your case management system, so your team starts with the information they need.
The gap
The Calls Your Firm Is Losing Today
Calls during court
New clients call while attorneys are in hearings, and nobody picks up.
After-hours inquiries
Evening and weekend callers reach voicemail and may call the next firm.
Status call overload
Staff lose hours answering “any update on my case?” calls instead of working on active matters.
How it works
From First Ring to Booked Consultation
Every call follows your firm's rules, with no staff involvement.
1
Answer
The agent picks up in under three seconds and greets callers in your firm's name.
2
Qualify
It asks your practice-area questions and captures opposing party names for conflict checks.
3
Book or escalate
Qualified callers get a consultation slot, while urgent matters can go to the on-call attorney.
4
Sync
Contact details, intake answers, transcripts, and summaries land in Clio, MyCase, or your CRM.
Coverage
Inbound Intake and Outbound Follow-Ups in One Agent
Most legal answering services stop after the first call. OnDial covers the whole client journey, from the first inquiry to ongoing client communication.
Inbound
Client intake
Structured intake for every practice area, captured consistently on every call.
Inbound
Consultation booking
Live slots from the right attorney's calendar, confirmed instantly.
Outbound
Court date reminders
Clients confirm attendance and hear important logistics before each hearing.
Outbound
Document follow-ups
Reminders for missing paperwork, signatures, and filing deadlines.
Outbound
Payment reminders
Retainer and invoice calls without awkward staff conversations.
Outbound
Case status updates
Proactive progress calls that reduce repeat client calls.
Routing
Every Caller Gets the Right Response
| Caller | What happens |
|---|---|
| New client | Intake completed and consultation booked |
| Existing client | Routed to their attorney or paralegal with context |
| Opposing counsel or court | Detailed message for priority callback |
| Urgent matter | Warm transfer to the on-call attorney |
| Vendor or spam | Screened and filtered |
Practice areas
Intake Built for Your Practice Area
| Practice area | What the agent captures |
|---|---|
| Personal injury | Incident date, injuries, treatment, insurance, at-fault party |
| Family law | Matter type, children, court dates, other spouse |
| Criminal defense | Charges, court date, bail or custody status |
| Immigration | Visa type, status, filing deadlines, preferred language |
| Estate planning | Will, trust, or probate needs and family situation |
| Employment law | Employer, key dates, claim type |
Compliance
Designed for Law Firm Confidentiality and Compliance
Your firm sets the rules. The agent follows them on every call.
No legal advice
Answers only approved topics and routes advice questions to an attorney.
Honest AI disclosure
Confirms it is an AI when asked and never claims to be a person.
Recording notice
Plays your consent notice at call start, configured according to your firm's requirements and applicable jurisdiction.
Conflict decisions stay with you
The agent collects party names. Your attorneys make the conflict determination.
Human handoff
Any caller can reach a person, with the call summary attached.
Encryption
Calls, recordings, and transcripts are encrypted in transit and at rest.
Access and audit
Role-based access and a full log of every call and action.
Data retention
Supports your retention policy, including deletion workflows on request.
Comparison
AI Receptionist vs Human Receptionist vs Answering Service
| In-house receptionist | Legal answering service | OnDial AI agent | |
|---|---|---|---|
| Hours | Office hours | Often 24/7, billed per minute | OnDial AI agent |
| Calls at once | One | Limited by staff | Many at once |
| Intake depth | Depends on training | Often messages only | Full practice-area intake |
| Outbound follow-ups | Manual | Rarely offered | Included |
| Languages | One or two | Extra cost | 100+ |
| CRM sync | Manual entry | Varies | Automatic |
Why switch
Why Law Firms Switch to OnDial
Get started free
Never Miss Another Client Call
Go live in under 30 minutes. Free 14-day trial, no credit card.
AI Voice Agents for Law Firms: Common Questions
Answers about legal intake, ethics, conflict checks, Clio, MyCase, and outbound reminders.
An AI receptionist for law firms answers client calls 24/7, collects case information, qualifies potential clients, books consultations, and routes urgent calls to the right attorney or staff member.