RETAIL & E-COMMERCE
AI Voice Agents for Retail & E-commerce
AI voice automation
Every shopper call answered instantly
Your AI agent handles order status, returns, product questions, and loyalty queries - 24/7, without a single human agent.
75%
Routine queries automated
24/7
Shopper support
40%
Cart recovery via call
<2s
Average answer time
How it works
From ring to resolution - live
Watch the AI agent handle inbound and outbound calls - understand intent, call tools, and take action in real time.
MS
Meera Shah
+91 98765 44411
Scenario
Call receivedWaiting
Inbound call detected on your business number. AI agent answers within 2 seconds - no hold music.
Speech-to-text + NLPWaiting
Transcribes speech in real time, detects language, and extracts meaning from the conversation.
IntentEntitySentimentLanguageUrgency
Tool routingWaiting
Based on detected intent, the agent selects and calls the right tools simultaneously.
AI response generatedWaiting
Collects required patient ID, date of birth, or email - then delivers results or confirms the booking.
Actions takenWaiting
All downstream actions fire automatically - no human needed.
Call logged + analyticsWaiting
Full transcript, sentiment score, and outcome recorded automatically in your dashboard.
Use cases
Why Retail & E-commerce Industry Needs AI Voice Agents ?
Every routine call - handled automatically, perfectly, every time.
Order status & tracking
Answers WISMO calls instantly with live shipment data - no agent, no wait time.
Returns & refunds
Initiates returns, schedules pickups, and tracks refund status automatically on the call.
Loyalty & rewards
Reminds shoppers of expiring points, shares redemption options, and drives repeat purchases.
Product questions
Answers availability, sizing, and product detail questions without hold queues.
Abandoned cart recovery
Calls shoppers who abandoned carts with personalised offers to recover lost revenue.
Flash sale notifications
Sends targeted outbound calls alerting VIP customers to exclusive deals and drops.
How OnDial helps
Built for ai voice agents for retail & e-commerce teams
From small teams to large operations - fits right into your workflow.
24/7 shopper support
Customers get instant answers on orders, returns, and loyalty - day or night.
Reduce support costs
75% of routine retail queries are handled without any human agent involvement.
OMS & CRM integration
Connects to Shopify, WooCommerce, Magento, and all major order management systems.
100+ language support
Serves shoppers in their native language - regional language support built in.
Revenue recovery calls
Automated cart recovery and loyalty nudge calls drive measurable incremental revenue.
Live in under 30 minutes
No developer needed - connect your store's number and start handling calls instantly.
Outcomes
Results ai voice agents for retail & e-commerce teams see
Measured across 500+ businesses using OnDial.
75%
Queries automated
Order, return, and loyalty calls
40%
Cart recovery rate
On abandoned cart callback campaigns
60%
Support cost cut
Per 1,000 support interactions
$28K
Saved per year
In shopper support staffing
Services
Core Retail & E-commerce AI Voice Services
Enhance customer engagement, boost conversions, and streamline operations with AI-powered voice solutions.
"✓ Verified customer
OnDial handles 80% of our customer support calls automatically - order status, returns, and loyalty queries. Our team now focuses on VIP shoppers. Support costs dropped 55%.
PK
Pooja Khanna
Head of CX · StyleHub E-commerce
Get started free
Hear your AI agent handle a retail support call
Free 14-day trial. No credit card. Live in under 30 minutes.
500+ businesses trust OnDial
Everything you need to know about AI voice agents for Retail & e-commerce
Answers to the most common questions about using OnDial AI voice agents in retail & e-commerce.
AI voice agents are automated systems that handle customer calls, providing real-time support, updates, and personalized recommendations for e-commerce businesses.