With OnDial AI Voice Agents
Reliable, Scalable, and 24/7 AI Voice Support for Utilities
Utilities companies face constant challenges: growing customer bases, rising service expectations, and the need for faster communication. AI voice agents for Utilities Services are intelligent, automated assistants designed to handle routine inquiries, send reminders, deliver outage updates, and improve customer engagement 24/7.
Core Utilities AI Voice Services
Enhance customer engagement, streamline operations, and improve service delivery with AI-powered voice agents for utilities companies.
Key Benefits of Ondial in Utilities Services
Enhance customer engagement and operational efficiency in utilities with AI voice agents
24/7 Availability
Uninterrupted support for customers at all times
Faster Response Times
Immediate updates during emergencies and service outages
Reduced Operational Costs
Automate repetitive tasks to save resources
Personalized Engagement
Multilingual and contextual responses tailored to each customer
Higher Customer Satisfaction
Proactive communication ensures a better customer experience
Revolutionizing Utility Services with AI Voice Agents
Proven Industry Expertise
Deep experience in utilities and energy sectors ensures tailored, effective AI solutions.
Customizable Solutions
Align AI workflows with your infrastructure, customer processes, and service offerings.
Regulatory Compliance & Security
Built with strict data privacy and industry compliance standards for secure operations.
Trusted Global Deployments
OnDial is deployed worldwide, serving enterprise-scale utilities and enhancing customer experience.
How OnDial Works for Utilities
OnDial integrates seamlessly with CRM, billing, and outage management systems to automate and scale your utility communications efficiently and securely.
1. Enter Campaign Details & Company Info
Provide your campaign name, company details, and basic information to set the foundation for your calling campaign.
2. Configure Alerts & Notifications
Set up real-time notifications for payments, outages, emergencies, and other critical utility events to ensure timely customer communication.
3. Write Your Purpose for the Call
Craft the main message or intent of the call. Use ready-made templates or customize your own for personalization.
4. Upload Contacts & Pick a Voice
Upload your contact list (CSV/Excel) and choose a natural voice that represents your brand’s tone and language.
5. Go Live
Launch your campaign instantly or schedule it for later. OnDial will begin calling your contacts automatically.
6. Monitor Performance in Real Time
Track customer engagement, alert delivery, and campaign effectiveness through live dashboards and detailed analytics.
Ready to Modernize Your Utilities Customer Experience?Faster, Smarter & Cost-Efficient Communication
OnDial helps utilities companies deliver faster, smarter, and cost-efficient communication with AI voice agents.
Everything You Need to Know AboutOnDial
Get answers to the most common questions about how OnDial can transform your business and never let you lose a customer again.
AI voice agents send automated payment reminders, provide billing details, and allow customers to pay through secure voice-enabled links, reducing late payments and manual collection costs.
Yes. They deliver real-time updates about outages, restoration timelines, and alternative service options—reducing call center traffic during emergencies.
Absolutely. They share personalized conservation tips, promote rebate programs, and encourage customers to join renewable energy initiatives.
They automate meter reading schedules, send safety alerts for leaks, and manage service requests—ensuring smooth communication between providers and customers.
OnDial ensures enterprise-grade encryption, compliance with data protection laws, and secure integrations with billing and CRM systems.
Yes. OnDial’s AI voice agents provide multilingual support, making them suitable for utilities companies operating across diverse regions.
By automating routine queries and payments, AI agents cut operational costs significantly, enabling human agents to focus on complex cases.
They connect with billing software, CRM, outage management systems, and communication platforms—ensuring seamless operations and customer updates.
Yes, they guide customers through green energy enrollment, provide program details, and encourage sustainable usage.
OnDial offers customizable, secure, and globally tested AI voice agents specifically optimized for the utilities industry, ensuring reliability and scalability.