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Author

Posts by Divyang Mandani

Articles from this author on the OnDial blog.

All posts
All Articles (252)
Where Does the Hotel Guest Journey Break Down Before Check-In?

Where Does the Hotel Guest Journey Break Down Before Check-In?

Discover where the hotel guest journey breaks before check-in, why unanswered calls lose bookings, and how AI voice agents can close pre-arrival gaps fast.

Aug 13, 2026
Insights
DivyangMandani
Can Voice AI Let Customers Choose Their Language Naturally During a Call?

Can Voice AI Let Customers Choose Their Language Naturally During a Call?

Multilingual voice AI can detect a caller's language in seconds, switch mid-call, and follow code-switching, with no press-1 menu. Here is how it really works.

Aug 12, 2026
Insights
DivyangMandani
How Do AI Voice Agents Turn Customer Calls Into Actionable Feedback?

How Do AI Voice Agents Turn Customer Calls Into Actionable Feedback?

Most unhappy customers never complain; they just leave. See how AI voice agents capture that feedback from every call, tag sentiment, and route it to an owner.

Aug 11, 2026
Insights
DivyangMandani
How AI Voice Agents Turn Banking Calls Into Real-Time Customer Actions

How AI Voice Agents Turn Banking Calls Into Real-Time Customer Actions

AI voice agents in banking authenticate callers and complete real-time actions like card freezes and disputes, closing the loop before the call truly ends.

Aug 10, 2026
Insights
DivyangMandani
How Do AI Voice Agents Qualify Leads Over the Phone?

How Do AI Voice Agents Qualify Leads Over the Phone?

See exactly how AI voice agents qualify leads over the phone using BANT questions, intent scoring, and CRM handoff, plus where the technology still falls short.

Aug 08, 2026
Insights
DivyangMandani
How Do AI Voice Agents Help Businesses Retain More Customers?

How Do AI Voice Agents Help Businesses Retain More Customers?

AI voice agents for customer retention catch at-risk customers early with proactive calls, cutting churn rates and saving revenue before customers walk away.

Aug 07, 2026
Insights
DivyangMandani
How AI Sales Agents Are Transforming Modern Sales Pipelines

How AI Sales Agents Are Transforming Modern Sales Pipelines

AI sales agents are reshaping modern sales pipelines, boosting speed to lead and qualification while human reps still close deals. See where they work best.

Aug 06, 2026
Insights
DivyangMandani
How AI Call Analytics Turns Every Customer Conversation into Business Insights

How AI Call Analytics Turns Every Customer Conversation into Business Insights

AI call analytics converts every customer call into structured, measurable business insights. See how it works, what it captures, and how to act on that data.

Aug 05, 2026
Insights
DivyangMandani

Showing 1–8 of 252