AI Technology
AI Voice Bots vs Human Agents: Which Is Best for Your Business?
Let me ask you something, have you ever called a company, only to be greeted by endless hold music and robotic menus, and hung up frustrated? Yeah, me too.
Divyang Mandani
CEO
Divyang Mandani is the CEO of OnDial, driving innovative AI and IT solutions with a focus on transformative technology, ethical AI, and impactful digital strategies for businesses worldwide.
Articles by Divyang Mandani
33 Articles
AI Technology
AI Call Assistants: The Next Big Thing in Business Communication
Let me be blunt: most businesses think AI call assistants are magic wands. They’re not. They won’t replace your entire customer support team overnight. But, if implemented correctly—they can cut your workload in half, make clients happier, and free your team to focus on actual problem-solving instead of repeating the same scripts over and over.
AI Technology
The Role of AI Call Assistants in Modern Customer Service
Let’s start with honesty: customer service is messy. Long hold times. Repeated explanations. Frustrated callers. You’ve been there. I’ve been there too, trying to solve a problem while navigating a tangle of human agents who may or may not know the answer.
AI Technology
How to Implement an AI Call Assistant in Your Business
et me start with a confession. I’ve seen businesses throw thousands at “AI solutions” that barely answered the phone. And yet, the right AI call assistant? It doesn’t just pick up calls—it actually improves your business.
AI Technology
AI for Customer Service: Will Chatbots Replace Human Agents?
Let’s be honest: customer service has never been glamorous. Endless queues, frustrated customers, and agents juggling a hundred tabs. Enter AI. Suddenly, companies are whispering about “chatbots” and “voice assistants” like they’re magic wands.
AI Technology
Why Should Businesses Use AI for Customer Service?
Let’s be honest - customer service can feel like running a circus without a ringmaster. You have calls piling up, emails stacking, and customers growing impatient. If you’ve ever stared at your support dashboard and thought, “There has to be a better way,” you’re not alone.
AI Technology
How AI is Transforming Customer Service in 2026
I used to roll my eyes every time someone claimed “AI will revolutionize customer service.” Most of it sounded like vaporware. I was a developer back then, staring at buggy chatbots that couldn’t answer simple questions, thinking—this is the future?
AI Technology
Understanding the Role of AI Call Agents in Modern Business
I’ll be blunt: most companies still think AI call agents are glorified answering machines. That’s… wrong. Dead wrong.
AI Technology
AI Technology
How to Train Your AI Call Agent for Better Customer Interactions
Let’s cut the fluff. AI call agents are not magic. They won’t suddenly charm your customers or replace human intuition. But they can handle thousands of routine calls without losing patience. They can free your team to focus on the real headaches—the calls where empathy, experience, and judgment matter.
AI Technology
5 Key Features to Look for in AI Call Agents
Let me be blunt: most AI call agents sound smarter on a sales deck than on an actual phone line. I’ve sat through demos where the “AI” froze at a customer asking, “Can I change my plan?” - a question any human trainee could handle in week one.
AI Technology
AI Technology
7 Reasons to Use AI Call Agents in Your Business
I’ll be blunt: most businesses don’t have a customer service problem. They have a customer expectation problem.
AI Technology
The Role of AI Call Agents in Modern Business
Let’s cut straight to the point: customer service is broken. Long wait times, inconsistent responses, and frustrated customers are the norm. I’ve watched businesses throw money at call centers only to see the same problems resurface.
AI Technology
How AI Call Agents are Reshaping Customer Interactions
Let’s be honest: customer service has always been a messy battlefield. Long hold times, frustrated customers, overworked agents, it’s enough to make anyone question why they didn’t just email and hope for the best.
AI Technology
Exploring the Advantages of AI Call Agents
I’ve been in the trenches of customer support long enough to know one universal truth: nobody likes waiting on hold. Whether it’s the crackling elevator music or the endless “your call is important to us,” delays breed frustration.
AI Technology
The Future of Customer Support: AI Call Agents
I’ll be blunt: customer support is broken. We all know it. Customers wait too long. Agents are burned out. Businesses bleed money trying to balance quality and cost.
AI Technology
AI Technology
Hire AI Voice Agents for Smarter Customer Service - Easy Setup
I used to sit in dark, buzzing call centers where rows of tired humans fielded endless customer calls. Script after script. Angry voices. Exhausted agents. And the same question over and over again: Why can’t this be easier?
AI Technology
Get Your Own AI Voice Agent: Save Time & Cut Support Costs
I get it. You’re juggling rising customer expectations, sky-high support costs, and a team that’s already stretched thin. You’ve probably heard whispers about AI—AI chatbots, AI assistants, AI voice agents. And you’re asking yourself: Can one of these actually solve my support headaches? Or is it just another flashy tech promise?
AI Technology
Buy AI Voice Agent Service That Answers 24/7 for You
Let me be blunt: answering calls around the clock is exhausting. And expensive. I’ve seen small businesses burn through staff budgets just to keep phones ringing. Meanwhile, opportunities slip away during nights, weekends, or holidays.
AI Technology
Best AI Voice Agent Platform to Automate Your Phone Calls
Let me guess. You've pitched a dozen “AI voice agent” solutions this month. They all sound brilliant , until you actually think about putting them in front of real customers. Will they save time? Or just turn your customer experience into a cold, robotic nightmare? I’ve seen both outcomes. This article exists to help you avoid the second one.
AI Technology
How AI Call Assistants Can Save Time and Cut Business Costs
Managing calls efficiently is a major challenge for busy business owners. Missed calls can mean lost sales, frustrated customers, and wasted time. Enter
AI Technology
What is an AI Voice Agent and How It Helps Your Business?
Let me guess: you’re tired of the endless chatter about AI. Everywhere you look, someone’s promising that AI will fix your
AI Technology
How AI Voice Agents Help Small Businesses Save Time & Money
Running a small business is challenging. Limited staff, increasing customer queries, and the pressure to stay competitive often make day-to-day operations overwhelming. This is where
AI Technology
AI Voice Agents: The Smartest Way to Handle Customer Calls
Let me start with a confession: I used to hate automated phone systems. The robotic voices. The endless “press 1 for this” menus. The feeling that no one was actually listening. But that was before I worked on modern AI voice agents. Now? I’ve seen them turn frustrated callers into loyal customers. And that’s why I’m writing this.
AI Technology
Stop Missing Customer Calls: Let AI Do the Work for You
I’ve sat with salon owners, e-commerce founders, even lawyers — all of them stressed about one thing: missed calls. Each missed call isn’t just a phone ringing into the void; it’s a lost booking, a frustrated customer, maybe even a competitor getting that business instead. Research shows that up to 62% of customers will never call back if you don’t answer the first time. That’s brutal.
AI Technology
The Future of Customer Support: Why AI Voice Assistants Are a Game-Changer
I’ve been in enough boardrooms to know this: the words “AI customer support” either light up faces with excitement—or make them visibly tense. And honestly, I get it. For years, we’ve been promised technology that would “revolutionize” customer experience, only to get clunky IVR menus and chatbots that make you want to throw away your phone.
AI Technology
5 Reasons Every Business Needs AI Voice Agents for Growth
I spent years watching businesses bleed money on call centers. Endless hiring, endless training, endless churn. And yet customers still sat in queues, frustrated. Then I saw my first AI voice agent deployed at a real business — and it was like watching someone switch on the lights in a dark room.
AI Technology
How Small Businesses Can Save Time & Money with AI Phone Calls
I get it — when you run a small business, every call matters. Every missed call could mean a missed sale, an upset client, or worse a bad Google review. I’ve seen founders take calls at dinner, answer questions during family events, and even step out of meetings just to pick up the phone. That’s not entrepreneurship. That’s exhaustion.
AI Technology
5 Signs Your Business Needs an AI-Powered Voice Assistant Today
I’ve sat in boardrooms where customer complaints were stacked higher than the quarterly sales reports. I’ve seen smart teams burn out under the weight of endless “Where’s my order?” and “Can I reset my password?” calls. And I’ve heard founders whisper the same quiet confession:
AI Technology
How to Handle 100+ Customer Calls Daily Without Hiring Staff
Let me start with a confession: I once thought the only way to deal with high call volumes was to hire more people. More agents, more shifts, more training. But after watching businesses bleed money and burn out employees, I realized something: throwing people at the problem doesn’t scale.
AI Technology
How AI Call Agents Are Transforming Business Communication in 2026
I’ll be blunt. Customer calls are a mess. Long wait times. Repetitive questions. Overworked staff. And yet, in 2026, most businesses still treat phone support like it’s 1996.
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